Serving Western MA & Northern CT
Ph: 413-533-9370

How are pet spots and odors treated? Does it cost extra? Is it required?

ZEROREZ® understands accidents happen, causing odor and discoloration in your floors. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment. Most of our Pet Treatments require additional cost and the technician will discuss those cost before beginning treatment. Any service recommended by a technician is optional but certainly recommended. If you decline a pet treatment it does void our thirty day satisfaction guarantee for that area of your home.We offer several treatment methods to clean and sanitize areas contaminated by biological matter: 1. Level I Basic Topical Treatment: This is not a guaranteed service. The ZEROREZ® cleaning process has the ability to kill bacteria and remove most the urine. This will not address any of the smell or contamination underneath the carpet. 2. Level II Advanced Sub Extraction Treatment: This is not a guaranteed service. This is a deep saturation and extraction process used to treat moderate to severe biological issues that have spread into the carpet backing and/or carpet pad. 3. Level III Replacement: This is the only guaranteed method of treatment. The nature of biological issues makes it impossible to guarantee treatment without replacement. Using this method, tack strips, padding and carpeting are replaced. We can offer great recommendation of companies that can assist with this process.