Serving Western MA & Northern CT
Ph: 413-533-9370

FAQ


While we prefer you are home during your appointment, it is not required. We do appreciate having someone present to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. Please know all of our service technicians employees and are insured and bonded. We do collect payment onsite after the cleaning so if you are not going to be home, please be sure the customer service representative is notified at time of scheduling so we can arrange payment.
We are happy to offer a thirty day “Gotta Love It” guarantee! If you are unsatisfied with any aspect of your cleaning PLEASE give us a call within 30 days of your cleaning and we will work diligently to fix any problem or concern you may have.
Most carpet manufactures recommend a professional carpet cleaning every 12-18 months with a hot water extraction process. This will vary however depending on the usage your carpet gets. Factors include number of people, pets, outdoor environment and how well carpet is maintained between cleanings. We also advise you check the warranty information on your carpet. Many carpet manufactures require you have your carpets professionally cleaned every 12-18 months in order to keep the warranty valid on your carpet.
The application of Fabric Protector is an additional service we offer. Most carpet manufacturers apply a topical fabric protector to their carpets during manufacturing. With time, this added layer of protector could be worn down or removed by harsh cleaning chemicals. Your carpet’s ability to resist soiling and staining would be reduced over time, allowing spots and spills to become stains.
ZEROREZ® uses the industry’s best protectant that can be applied to the carpet after cleaning. Please check with ZEROREZ® Pioneer Valley for a quote to apply fabric protector to your carpet or upholstery.
Yes, our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 6 and 12 hours, depending on the airflow in the home, condition and style of carpet being cleaned. It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.
Empowered Water™ is water that has been softened and electrolyzed with our patented EO Water System. Empowered Water™ cleans like soap and eliminates most germs and bacteria instantly — without any chemical additives. The benefit of using this process is that no soap residue is left behind from our cleaning to continue collecting soil after the cleaning. In short, carpets stay cleaner longer and tend to dry faster. Only ZEROREZ® has the exclusive patented rights to clean with this technology in the carpet cleaning industry!
It is important that your carpet is vacuumed thoroughly prior to your appointment. Here at ZEROREZ® Pioneer Valley, we ask that you remove items such as lamps, picture frames and other fragile items from tabletops and clear floor of toys, books and other small items. Please also ensure there is an entrance to the home or building that is unobstructed.
We typically use one man crews which makes moving furniture difficult and dangerous. We ask that you have all items you want out of the room before we arrive. Your technician will do a great job cleaning around any items left in the room.
Our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 4 and 6 hours, depending on the airflow in the home, condition and style of carpet being cleaned. It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.
What kind of guarantee do you offer?
We are happy to offer a 30 day “Gotta Love It” guarantee! If you are unsatisfied with any aspect of your cleaning PLEASE give us a call within 30 days of your cleaning. We will work diligently to fix any problem or concern you may have.
We consider any area to be one room like a small bedroom, living room or den. Our standard room size is 200sqft. Anything over 300sqft gets charged as an extra large room.
ZEROREZ® understands accidents happen, causing odor and discoloration in your floors. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment. Most of our Pet Treatments require additional cost and the technician will discuss those cost before beginning treatment.
Any service recommended by a technician is optional but certainly recommended. If you decline a pet treatment it does void our thirty day satisfaction guarantee for that area of your home.We offer several treatment methods to clean and sanitize areas contaminated by biological matter:

1. Level I Basic Topical Treatment: This is not a guaranteed service. The ZEROREZ® cleaning process has the ability to kill bacteria and remove most the urine. This will not address any of the smell or contamination underneath the carpet.

2. Level II Advanced Sub Extraction Treatment: This is not a guaranteed service. This is a deep saturation and extraction process used to treat moderate to severe biological issues that have spread into the carpet backing and/or carpet pad.

3. Level III Replacement: This is the only guaranteed method of treatment. The nature of biological issues makes it impossible to guarantee treatment without replacement. Using this method, tack strips, padding and carpeting are replaced. We can offer great recommendation of companies that can assist with this process.
Soap left behind by other cleaners, or from over the counter spot cleaners pose a different problem than soils and contaminants in the carpet. Water will typically reactivate the soaps left behind creating that foam that is so hard to remove. The good news is that Zerorez® never introduces new soaps and detergents when they clean. This means over time (as long as no more soap is added by someone else) Zerorez® will remove the soap left behind by others. If you clean once a year, it may take a couple of years to accomplish this, but you will notice each time that your carpet stays cleaner longer. Please help the world by not adding more soap to your carpet, together we can change the world!!!